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- >Business & Return Policies -- Amphenol Cables on Demand
Business & Return Policies -- Amphenol Cables on Demand
Cables on Demand™ ("ACD"), a division of Amphenol Corporation. The term "buyer", refers to the user and/or customer utilizing our website in order to purchase services or merchandise ("Product"). Buyer will be deemed to have agreed to these Terms and Conditions upon the issuance of a purchase order number and upon acceptance from ACD of said purchase order. All terms are binding unless otherwise agreed by an authorized agent at ACD's home office in Endicott, New York. Terms and Conditions contained in Buyer's purchase order or any other document that are different from, or in addition to, these Terms and Conditions, are objected to and will not be binding on ACD.
ACD will proceed to sell items only if Buyer assents to these Terms and Conditions. All agreements in place between Buyer and all other Amphenol divisions will not apply to Amphenol Cables on Demand™.
ACD reserves the right to reject or cancel any order as deemed necessary.
PRICING AND SPECIFICATIONS: Despite our efforts to ensure that our published information is accurate, complete, and current, there may be instances when information about a Product may be inaccurate or incomplete, including data about the Product's price or availability. We make no warranty or guarantee that the information is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
SHIPPING AND PROCESSING: All orders are shipped FOB our plant in
SALES TAXES: Sales tax will be added to all orders that are picked up or delivered. The confirmation of your order total will reflect the applicable tax charge. The only exception to this term will be if buyer provides an "Exempt Use Certificate" when establishing their account.
PAYMENT: All product and services will be billed to buyer's credit card at the time of the order process.
In the event that credit is extended, the product will be invoiced at time of shipment according to the following schedule:
INSOLVENCY: ACD may cancel the whole or any part of an order in the event of: the suspension of Buyer's business, insolvency of Buyer, the institution by Buyer or others of bankruptcy, reorganization, arrangement of liquidation proceedings involving or affecting Buyer, or any assignment for the benefit of creditors of Buyer or receivership that Buyer places itself in or may be placed in. Such cancellation shall be deemed a cancellation for default of Buyer.
SHORTAGES: Claims for shortages must be reported within 3 business days of receiving the order, otherwise these orders will be deemed as complete.
Buyer shall inspect and accept any products delivered immediately after Buyer takes custody of such products. In the event the products do not meet the specifications or drawings, Buyer shall notify ACD in writing of such non-compliance and give ACD a reasonable opportunity to correct the non-compliance. ACD shall not be obligated or liable under this warranty for apparent defects or defects which examination discloses are due to tampering, misuse, neglect, improper storage or handling, normal wear, and all cases where the products are disassembled by other than authorized ACD representatives. In addition, ACD shall not be obligated or liable under this warranty unless written notice of non-compliance shall be given to ACD within thirty (30) days from the date such defects are first discovered.
Products for warranty consideration shall be returned to ACD with all transportation charges prepaid in shipping containers that are adequate to prevent loss or damage in shipment.
Products returned to ACD for repair under this warranty remain the property of Buyer and, unless agreed to by ACD, Buyer will not debit ACD for the product value. No Products can be returned without a Return Material Authorization (RMA) number which must be obtained from ACD prior to shipping.
Cables on Demand provide a limited lifetime guarantee against defects and labor on all Ultra Premium Audio Video Cables. We will not, however, be responsible for any incidental damages caused to any equipment. Physical damages to the cable not caused by normal wear and tear will not be warranted. Defective product will be repaired, replaced or credit issued for the original sales value.
All returns must comply with the other requirements in this warranty section.
RETURNS: Customers wishing to return products must first obtain a Return Material Authorization (RMA) number from an ACD Call Center Representative. This number must be printed on the outside of the package in order for it to be received and processed. Merchandise must be shipped prepaid. ACD will determine if credit will be issued upon evaluation of the product and packaging after it is returned to ACD. Other details concerning returns are as follows:
STOCK ITEM RETURNS: Items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order. These parts are eligible for credit only if the returned products and packaging are clean, unused, and in a fully resalable condition.
A restocking charge of 15% of the sale price may be charged. Under no circumstances will credit be issued after 30 days from date of invoice. All freight charges are the responsibility of the customer.
NOTICES: Any notice to ACD required or permitted hereunder will be deemed to have been effectively delivered if in writing and served by personal delivery to ACD or sent by registered or certified mail with return receipt requested, postage prepaid, to ACD 20 Valley Street Endicott, New York 13760.
CONFIDENTIALITY: Buyer agrees that all information furnished by or obtained from ACD in connection with the sale of items hereunder will be confidential, and Buyer agrees not to (i) disclose any such information to any other person, or (ii) use such information for any purpose other than performing this contract.
PATENT, TRADEMARK AND COPYRIGHT INDEMNITY: ACD shall indemnify Buyer, Buyer's customer, and any end user from any and all damages and costs finally awarded for infringement of any existing patent, trademark, or copyright in any suit by reason of the sale of any products sold to Buyer hereunder where ACD is an infringer with respect to its sale hereunder, provided that ACD is promptly notified in writing of any such suit and Buyer offers ACD full and exclusive control of the defense of such suit when products of ACD only are involved therein and the right to participate in the defense of such suit when products other than those of ACD are also involved, and Buyer fully cooperates with ACD in such defense. This indemnity shall not, however, extend to infringement or claims thereof resulting from ACD's compliance with Buyer's designs, processes, formulas, or approvals, use of the products in a manner to have them become infringing or use of the products alone or in combination with other equipment where the use is the subject of the claim. ACD's liability for damages hereunder is limited to those computed solely on the value of any product sold to Buyer hereunder. In no event shall ACD be liable for special, incidental, or consequential damages or costs applicable thereto. The above indemnity is in lieu of any other indemnity or warranty, express or implied, with respect to patents, trademarks, or copyrights and shall in no event exceed the price paid by Buyer for such products.